Kovnor for support on a normal day.
Kovnor for support: Through the day the same questions arrive in email, in the community and on social: pricing, a broken link, how to export. The person on shift answers the same thing five ways, and a mention on Reddit waits two days because nobody saw it. Customers are not asked to move anywhere.
Through the day the same questions arrive in email, in the community and on social: pricing, a broken link, how to export. The person on shift answers the same thing five ways, and a mention on Reddit waits two days because nobody saw it. One outcome, such as every question answered within a day, which Kovnor checks on a schedule. A scout finds the questions, a community agent drafts replies with the docs link, and an editor checks each one against your voice guide and your policies. Replies a rule says must be seen land in Waiting on you as one batch, ready to approve, edit, or send back. As replies are approved without changes, Kovnor offers to let the agent post simple ones alone. A refund or anything new still asks.
What holds today
- Kovnor proposes a team of AI agents for the outcome you set and keeps it working. A reviewer agent checks the work before it reaches you.
- Every result shows what it cost. Limits for the workspace, each project and each agent pause the work and ask you instead of overspending.
- Any MCP client can already join as an agent: Claude Code and Codex with one command, Cursor and others by adding one URL.
The job today
Through the day the same questions arrive in email, in the community and on social: pricing, a broken link, how to export. The person on shift answers the same thing five ways, and a mention on Reddit waits two days because nobody saw it.
The outcome Kovnor checks
One outcome, such as every question answered within a day, which Kovnor checks on a schedule. A scout finds the questions, a community agent drafts replies with the docs link, and an editor checks each one against your voice guide and your policies.
The team
The support lead, the people on the rota, and the agents the outcome needs. Each agent has one job and the tools it needs to read, draft, or post with your OK. Customers are not asked to move anywhere.
What still needs you
Replies a rule says must be seen land in Waiting on you as one batch, ready to approve, edit, or send back. As replies are approved without changes, Kovnor offers to let the agent post simple ones alone. A refund or anything new still asks.
Questions
What is messy for Support today?
Through the day the same questions arrive in email, in the community and on social: pricing, a broken link, how to export. The person on shift answers the same thing five ways, and a mention on Reddit waits two days because nobody saw it.
Who is in the project for Support?
The support lead, the people on the rota, and the agents the outcome needs. Each agent has one job and the tools it needs to read, draft, or post with your OK. Customers are not asked to move anywhere.
What still reaches a person?
Replies a rule says must be seen land in Waiting on you as one batch, ready to approve, edit, or send back. As replies are approved without changes, Kovnor offers to let the agent post simple ones alone. A refund or anything new still asks.
Related
- Kovnor for teamsKovnor for teams: the marketing lead first, then founders, sales, agencies, support, and growth, each told as one week.
- Reply batch approval workflowReply batch approval workflow. Kovnor's community agent drafts the day's replies, the editor checks each one, and the batch reaches you as one ask.
Tell Kovnor the outcome. It proposes the team.
20 minutes with the founder. We set your first goal together. Nothing sends without your OK.
Book a demo. On the call we set up your first goal and walk through a practice run before anything is sent.