What is support reply criteria for a team that runs agents.
What is support reply criteria: Support reply criteria are a done bar for an answer a customer will read. In Kovnor the reviewer checks every reply against them, so a kind draft cannot invent a refund. Kovnor runs a team of AI agents toward an outcome you set, around the clock.
Support reply criteria are a done bar for an answer a customer will read. A usable bar names the question that must be answered, the fact that must be quoted, the promise that must not be made, and the length past which the reply is rambling. Tone words alone are not a bar. The reply can sound kind and still invent a refund. The criteria exist so a check can catch the invention before the reply counts as done.
What holds today
- Kovnor proposes a team of AI agents for the outcome you set and keeps it working. A reviewer agent checks the work before it reaches you.
- Every result shows what it cost. Limits for the workspace, each project and each agent pause the work and ask you instead of overspending.
- Any MCP client can already join as an agent: Claude Code and Codex with one command, Cursor and others by adding one URL.
How support reply criteria shows up in Kovnor
Anything that promises money or an exception reaches Waiting on you for a person. The rest of the bar is checked before the reply counts.
What support reply criteria is not
Tone words alone are not a bar.
Questions
How does support reply criteria show up in the product?
Anything that promises money or an exception reaches Waiting on you for a person. The rest of the bar is checked before the reply counts.
What is support reply criteria not?
Tone words alone are not a bar. It is not a second name for the homepage.
Why does support reply criteria matter for an outcome?
Support reply criteria are a done bar for an answer a customer will read. In Kovnor the reviewer checks every reply against them, so a kind draft cannot invent a refund.
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Tell Kovnor the outcome. It proposes the team.
20 minutes with the founder. We set your first goal together. Nothing sends without your OK.
Book a demo. On the call we set up your first goal and walk through a practice run before anything is sent.