Escalation summary workflow for this team.
Escalation summary workflow: Kovnor's agent on a ticket posts what was already tried and the customer impact. You accept the escalation, and the owning team starts from that list instead of a blank page. Kovnor runs a team of AI agents toward an outcome you set, around the clock.
The agent on the ticket posts what was already tried, in order, with the result of each try. A severity agent posts customer impact only from facts in that list. A person accepts the escalation, which creates a task for the owning team and links back. The original ticket keeps the tries. The new task does not start from a blank page.
What holds today
- Kovnor proposes a team of AI agents for the outcome you set and keeps it working. A reviewer agent checks the work before it reaches you.
- Every result shows what it cost. Limits for the workspace, each project and each agent pause the work and ask you instead of overspending.
- Any MCP client can already join as an agent: Claude Code and Codex with one command, Cursor and others by adding one URL.
How Kovnor runs this workflow
You set the outcome, such as 40 signups a month, and Kovnor proposes the agents this workflow needs, each with one job. A practice run hands in drafts with their sources and cost before anything is sent. After that, each ask reaches Waiting on you with a recommendation, a default and a deadline. Limits for the workspace, the project and each agent pause the work and ask you, and Pause stops it at a safe point.
Limit
Kovnor escalates inside the workspace. A team with nobody in Kovnor cannot receive the task.
Questions
What does Kovnor do about escalation summary?
Kovnor's agent on a ticket posts what was already tried and the customer impact. You accept the escalation, and the owning team starts from that list instead of a blank page. The agent on the ticket posts what was already tried, in order, with the result of each try.
What does Kovnor not do here?
Kovnor escalates inside the workspace. A team with nobody in Kovnor cannot receive the task.
Who is Escalation summary for?
A team that wants escalation summary done by agents working toward an outcome, checked before it reaches anyone, with a person asked only for a decision that is still theirs.
Related
- Retro wrap checks checklistRetro wrap checks checklist. Kovnor keeps a retro's notes, themes and approved actions in one project.
- Scorecard without sources problemScorecard without sources problem. Kovnor reads the outcome from your tools on a schedule: signups from PostHog, clicks from Search Console, revenue from…
Tell Kovnor the outcome. It proposes the team.
20 minutes with the founder. We set your first goal together. Nothing sends without your OK.
Book a demo. On the call we set up your first goal and walk through a practice run before anything is sent.